Link to download the Android application
https://www.merkurxtip.rs/static/merkurxtip.apk
Registration/Login
How do I register?
To create an account on our platform (register), it is necessary to fill in the registration form. Upon successful data entry, you will receive an activation e-mail to the specified address. It is necessary to click on the link in the e-mail and thus the account on the site will be successfully created.
How do I log in?
Logging in to our site takes two steps. First, it is necessary to enter the username, and then the password (both selected during the registration).
I forgot my password, what should I do?
If you have forgotten your password, you need to click on the “Log in” link and then click on “Forgotten password”. After this, you will receive an e-mail with a link to change the password and then you can choose a new one.
I cannot log in to my account, what is the problem?
If there is a problem with logging in to the site www.merkurxtip.rs, it is necessary to check the following:
- Whether the activation e-mail in the e-mail message was received and run. If more than 24 hours have elapsed, the account must be reopened.
- Have the letters in the username and password (lowercase and uppercase) been accurately entered?
- If the letters “Č”, “Ć”, “Ž”, “Đ”, “Š”, “Dž” were used at the time of registration, the username was saved without the letter. For example, if your username is “Novosađanin”, it was registered as “Novosadanin”.
- If the problem still occurs, you should click on the “Forgotten Password” link and enter the necessary data.
How do I change account information?
First you need to access the account on our site, and then select the “My profile” option, which is located below the username in which the desired parameters can be changed.
Payment/Payout
What are the available ways to pay money into the account?
Sredstva na račun moguće je uplatiti na više načina:
- By payment card
- Through a current account at a bank or post office
- By iPay voucher
- At more than 80 AltaPay exchange offices throughout Serbia
How do I pay money with a payment card?
In order to pay funds to the user account, it is necessary to click the “Payment” button, then select the “Payment Card” method. It is necessary to enter the card number, the payment amount and the three numbers on the back of the card that will verify the process.
How do I pay money at the branch office?
Payment of money at the branch office is very simple, upon arrival at the place of payment, it is enough to give our operator the name of the account to which the money is paid. Upon payment, each player will receive a confirmation of payment, as well as a notification through e-mail.
How is money paid out from my account?
Funds from the order are paid out in two ways:
- In branches with an identity document
- Through the current account
How do I schedule a cash payout at a branch office?
After accessing the user account, it is necessary to select the “Payout” option, and then enter the desired amount at the branch office of your choice. Funds can be withdrawn the next day, and if for some reason they are not withdrawn, the funds will be automatically returned to the account by the end of the next day.
How do I pay out money to a current account?
If the participant wants the funds from the user account to be paid out to the current account, he/she is obliged to enter the exact number of the current account to which he/she wants to be paid out in the box on his/her user account before submitting the request for payment. Participants are required to enter exclusively the number of their current account in the registration box, i.e. it is forbidden to enter other people’s current account numbers.
Where can I find the payment code?
The generated payment code can be viewed in the “My Account” category. Immediately after the payment order, the code will appear and will be visible until the moment of payout.
What is the minimum payment per ticket?
The minimum payment per ticket is 20 dinars, and the minimum payment per combination is 2 dinars.
What is the maximum payout for sports tickets?
The maximum payout per ticket in MerkurXtip is 5,000,000 dinars.
What is the minimum payment at the branch office?
What is the minimum payment at the branch office?
What is the minimum payment by payment card?
The minimum payment, when using a payment card, is 500 dinars.
What is the minimum payment from the current account?
There is no limit for the minimum payment from the current account, and the amount of the payment is not limited.
What is the minimum payout from the order?
There is no limit for the minimum payout from the order.
Mobile application
How do I download the Android app?
You need to go to the site www.merkurxtip.rs through the device you are using. If the site does not offer to install the application, you need to go to the bottom of the screen and manually select the option. After this, click on “Download application”, and follow the steps to complete the installation.
How do I download a newer version of the mobile app?
Each time the application is upgraded or updated, a notification window for installing the application will appear, where it is enough to click on the option “New version available” and the update starts automatically. If this does not happen, it is possible to update the application manually.
Other
How can I contact the Customer Service?
Our customer service is available by calling the following telephone numbers 021 210 74 44 and 0800/525-526, as well as through e-mail [email protected] or Live Chat.
How can I use freebet?
Freebet funds can be used in several ways: bookmaker, online slot games, etc., depending on the ongoing action. For accurate information, the explanation is in the package with the active action on our site.
Can I cancel an online ticket?
When the online payment of the ticket is confirmed, in the detailed display, there is no possibility of its cancelation.
What is the deadline for the ticket payout?
The payout deadline is 60 days from the last match on the ticket.
Can I play a live and pre-match event on the same ticket?
Unlike all other bookmakers in our country, and most of the world’s bookmakers, in MerkurXtip it is possible to link live and pre-match offers.
How do I set all odds changes to be accepted automatically?
When paying an online ticket, it is possible to change the odds to certain types, then the option “accept all odds changes” to be checked will appear at the bottom of the ticket and in the future any odds change will be automatically accepted.
I lost my ticket, can I charge it?
Each payout is made exclusively with a receipt of the confirmed payment. In the event of a ticket loss, we will not be able to pay out any winnings.
What are the rules in case of delay or interruption in betting on a live event?
When betting in progress (live) on all sports and events during the interruption, the following rule applies: if the event is interrupted and does not continue within 48 hours, all bets whose outcome was realized by the time of the interruption are declared valid. For bets whose outcome is not realized until the moment of interruption, the odds of 1.00 (one) will be calculated. For all games, only the regular course of the match is valid, unless otherwise stated in the name of the game.
If, for any reason, the system accepts bets on matches and games that have already been decided, all such bets will be declared void and the amount of the payment will be refunded to the participant. In case of obvious mistakes, the organizer reserves the right to declare all bets invalid and return the amount of payment to the participants.
What are the rules in case of postponement or interruption when betting on a “pre-match” event?
In case of interruption of the event at any time of play and its non-continuation within 50 hours from the announced date of play, local time in the place of the event, all bets whose outcome was realized until the moment of interruption are declared valid. For bets whose outcome is not realized until the moment of stopping, the odds of 1.00 (one) will be calculated.